DE
BGPersonal Data
Accommodation at the hotel is carried out upon presentation of personal identification documents verifying the identity of the guests.
The data you provide is protected in accordance with the Personal Data Protection Act and the regulations governing information security and is processed solely for the purpose of fulfilling the requirements established by the Tourism Act.
This information will be used exclusively in connection with the reservations made and will not be provided for any other purposes.
Hotel “La Roka” has the right to collect and use information regarding its Users when they register or make a reservation.
The information through which a User of the website [www.hotel-laroka.com] can be identified may include first name, last name, telephone number, and e-mail address for correspondence, as well as any other information the User provides during the reservation process or any other data the User enters or provides when requesting, receiving, or using the services offered by hotel “La Roka”.
Hotel “La Roka” guarantees the confidentiality of its Users’ personal data, declaring that such data will be used only for the following purposes:
- establishing contact with the User to clarify details regarding the reservation and payment methods
- issuing an invoice
- assisting in completing a reservation if the User encounters difficulties
- providing information about prices or services
- offering services and support
- notifying about new services or products
Hotel “La Roka” takes due care and is responsible for protecting the information about the User that becomes known in connection with a reservation made through the website www.hotel-laroka.com, except in cases of force majeure or accidental events.
In general, you can visit our website without providing any personal data. Personal data is collected only if you voluntarily provide it, for example, when making a reservation or inquiry. When you make a reservation, you will be asked to fill out an online form containing: name, e-mail, and contact phone number. This information is necessary for processing your request and completing your order (including sending you an email confirmation of your order).
When you enter personal or business data (email addresses, names, addresses), the disclosure of such data is entirely voluntary. By entering the data, you consent to their collection, processing, and use for the purpose of establishing contact. No collection, processing, or use for any other purpose is carried out. This consent can be withdrawn at any time, effective for the future. Your personal data will not be disclosed to third parties unless you expressly request this.
You have the right to request information about what data is stored about you, their source, the recipients, and the purpose for which they are stored. Our team will provide you with this information. You also have the right to have your personal data corrected, blocked, or deleted in accordance with legal provisions.
These restrictions do not apply if the User or persons under their control have committed malicious actions within the meaning of these General Terms or have violated the rights or lawful interests of third parties. In such cases, hotel “La Roka” has the right to provide the User’s personal information to the competent state authorities in accordance with applicable legislation.
Hotel “La Roka” undertakes not to disclose any personal information about the User and not to provide collected information to third parties — commercial companies, individuals, or others — except in the following cases:
- when explicit consent has been obtained from the User during the reservation process or at a later stage
- when the information is requested by state authorities or officials authorized by applicable law to request and collect such information in compliance with established legal procedures
- in other cases provided by law