General Terms and Conditions for Reservation and Cancellation

These general terms and conditions govern the relationship between hotel “La Roka” and its guests regarding the services provided.

  1. RESERVATION CONDITIONS

1.1. You can make a reservation at hotel “La Roka” in one of the following ways:

1.2. After we receive and process your request, we will contact you to confirm the availability of accommodation.

1.3. A confirmation of your reservation will be sent to the email address you have provided. It will include: the type and number of rooms booked, check-in and check-out dates, the number of guests specified in the reservation request, and the total amount due. Please read this information carefully and contact us if any corrections are needed.

1.4. Payment terms and cancellation/shortening of stay policy:

  • Your reservation will be confirmed after successful advance payment for the first night.
  • Cancellations or changes to your stay without penalty are possible up to two days before the arrival date. If cancelled later, a penalty equal to the value of the first night will apply.
  • If you wish to shorten your stay without penalty, you may do so by notifying us at least 24 hours before your intended departure date.

1.5. Once the advance payment has been received, your reservation is valid and considered finally CONFIRMED.

1.6. By making a reservation at hotel “La Roka”, the client acknowledges that they have read and agreed to these general terms and conditions.

  1. RESERVATION CANCELLATION CONDITIONS

2.1. You may cancel a reservation in one of the following ways:

2.2. If a confirmed reservation is cancelled 2 (two) or more days prior to the arrival date, no penalty will be charged.

2.3. If a confirmed reservation is cancelled less than 2 (two) days before the arrival date or in case of no-show on the arrival day, a penalty equal to the value of the first night for each reserved room (paid as deposit) will be charged.

2.4. Hotel “La Roka” reserves the right to cancel a confirmed and prepaid reservation in case of force majeure or other circumstances beyond the control of the hotelier. In such cases, the hotelier will:

  • Offer accommodation for another period under the same terms and prices; or
  • Refund the deposit paid by the client within 30 (thirty) days from the date of receipt of a written request from the guest, without any additional compensation owed.
  1. CHECK-IN CONDITIONS

3.1. Check-in and check-out times:

  • Check-in: after 2:00 p.m.
  • Check-out: by 12:00 p.m.

For late check-out, when possible and pre-approved by Reception, an additional fee applies as follows:

  • For check-out by 6:00 p.m. – 50% of the room rate per night is charged.
  • For check-out after 6:00 p.m. – 100% of the room rate per night is charged.

3.2. Reservations are held until 12:00 midnight on the respective day of arrival.

3.3. Children under 2 years old stay free of charge.

3.4. Pets are not allowed in the hotel.

3.5. Accommodation at the hotel is carried out upon presentation of identification documents verifying the guests’ identity. The personal data you provide is protected in accordance with the Personal Data Protection Act and relevant regulations governing information security, and it is processed solely to meet the requirements of the Tourism Act. This information will be used exclusively in connection with the reservation and will not be provided for any other purpose.

  1. ACCOMMODATION PRICES

4.1. The accommodation prices at hotel “La Roka” are listed on the hotel’s official website.

  1. PAYMENT METHODS

5.1. Through the booking form on the website: http://www.hotel-laroka.com
5.2. In cash at the hotel (in euro).
5.3. By debit or credit card at the hotel.
5.4. By bank transfer in advance to the following account:

Account holder: DZZD FEBA

Bank: ProCredit Bank EAD – Stara Zagora branch

IBAN: BG42PRCB92301001121118

BIC: PRCBBGSF

  1. RIGHTS AND OBLIGATIONS OF THE PARTIES

6.1. Hotel “La Roka” undertakes to provide guests with all services requested and paid for in full.

6.2. Amounts paid for services that are requested but not used in full or in part due to the guest’s fault are non-refundable.

6.3. All prices listed on the hotel’s website Hotel La Roka Stara Zagora

and in the hotel’s email communications are in Bulgarian leva, inclusive of VAT and tourist tax.

6.4. The cost of additional services is not automatically included in the total price and must be paid separately.

6.5. Hotel “La Roka” is a non-smoking establishment. According to national legislation, smoking in public places is prohibited; therefore, in case of violation, the hotel reserves the right to impose a fine of 100.00 € without prior notice.

6.6. Guests are expected to observe generally accepted standards of good behavior during their stay. Any damages to hotel property will be charged to the person(s) responsible.

  1. IN CASE OF FORCE MAJEURE

7.1. In the event of force majeure related to the COVID-19 pandemic, the management of hotel “La Roka” commits to fully refund any prepaid amounts for booked but unused services and accommodations.