Hotel accommodation is carried out only after on provision of personal ID documents certifying the identity of the guests.
The information you provide is protected under the Law on Protection of Personal Data and regulations governing the protection of information and are processed only in connection with the implementation of the established requirements of the Tourism Act.
This information will be used solely in connection with the reservations and will not be disclosed for any other purposes.
"La Roka" hotel may collect and use information about its users when they register or make a reservation.
Information through which users of the website www.hotel-laroka.com can be identified may include name, surname, telephone and e-mail address and any other information that the user provides when booking, and any others that were introduced or made available upon request for the purpose of receiving or using services provided by "La Roka" hotel.
"La Roka" hotel guarantees the privacy of its guests declares that their personal information will not be used for other than its intended purposes, namely:
- establishing contact with the User and specifying details about the booking and payment methods
- issuing invoices
- assistance in carrying out bookings
- informing about prices or services
- providing services and support
- notifying for new services or products
"La Roka" hotel is responsible for protecting its guests’ information, made available through bookings through the website www.hotel-laroka.com, except in cases of force majeure or unforeseeable circumstances.
You can visit our website without providing any personal information. Personal information is only collected if our guests provide it willingly, e.g. when carrying out a booking or enquiry. When booking a room, our guests are asked to fill in an online form, which includes: name, email and a phone number. This information is needed for processing the enquiry (including sending a confirmation email).
The provision of personal information (emails, names, addresses) by our guests is carried out only willingly. When providing personal information, our guests agree on the collection, processing and their use for the purpose of establishing contact between the guests and the hotel. Use of personal information for other purposes is not carried out. This consent can be withdrawn at any time, a future period considered. Unless required by our guests, handover of personal information is not performed.
Our guests have the right to be informed about which of their personal information is being stored, their origin, their receivers, as well as the purpose, for which they are being stored. Our team will provide our guests with this information. Also, our guests have the right to ask for correction, blocking and disposal of their personal information, according to the regulatory provisions.
The restrictions do not apply if the user or persons under their control have committed malicious actions under these Internal Regulations or violated the rights or legitimate interests of third parties. In this case "La Roka" hotel has the right to provide personal information for the user to the relevant competent state authorities in accordance with the current legislation.
"La Roka" hotel is obliged to not disclose any personal information for its guests and not provide the collected information to third parties - companies, individuals and others, except in case of/when:
- the explicit consent of the User when booking or in later moment
- the information is required by state authorities or officials, which according to current legislation are entitled to request and collect such information in compliance with statutory procedures
- in other cases stipulated by law.